Complaint-Prone Officers and Their Use of Coercion in Encounters With the Public

John D. McCluskey, Michigan State University
William Terrill, Northeastern University

ABSTRACT
Recently there has been increased attention on officer complaints and their utility as a performance indicator. Citizen complaints have, however, received limited testing in terms of a predictor of how officers distribute force. Using data from the Project on Policing Neighborhoods, in St. Petersburg, Florida, the authors examine approximately 1,500 police-suspect encounters to determine whether complaint prone officers use coercion differently from non-complaint prone officers in everyday encounters with the public.

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Updated 05/20/2006