|The public's attitudes and satisfaction with the police have long been discussed. A number of research questions that have been answered throughout the extant research are how the public satisfaction or perceptions toward the police would vary across individuals. How would neighborhood-related factors influence the way in which citizens perceive the police? How would citizens differ in their satisfaction or perceptions toward the police by different types of police contact?
In the present study, those research questions are examined in an integrated framework in which the public's satisfaction with the police is examined with both individual and contextual factors whilst the nature of police contact is taken into account. Having employed the data collected in a study of Chicago's community policing program, the author postulates a hierarchical model that addresses the effects of both individual and contextual factors on the variation of citizens' attitudes towards the police.
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