Social Architecture and Employee Deviance

James B. O'Kane, KPMG, LLP

Although enterprises are beginning to recognize the business need to address human agency as the root source of information systems use and misuse, few possess a frame of reference from which to begin managing such opportunities and threats. This paper introduces a social control systems perspective to the discipline of organizational design. Two complimentary goals orient the design of social control systems: (1) increase the probability of detection and/or correction of deviant behavior, and (2) increase the probability of user optimization and performance. The core design challenge is to arrange organizations in order to economize on social control costs. The discipline of architecture is one way to organize the sociological properties of a system. The term, social architecture is an architectural view whose purpose is to help designers enable the management of social control. Unified Modeling Language (UML) helps document the assessment, design and management of social architectures.

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Updated 05/20/2006