Federall Correctional Programming and Services: Inmate Satisfaction Rates

Jody Klein-Saffran, Federal Bureau of Prisons
Nicole Brennon, Federal Bureau of Prisons

ABSTRACT
Ten low- level Federal Bureau of Prisons institutions provide the backdrop for this exploration of inmate satisfaction ratings on staff services and institutional programming. Topics covered in this research range from staff-inmate communications and relationships, to ratings of vocational and educational programs, as well as satisfaction levels for the medical services provided. This study also examines and addresses some of the complex issues which surround survey development and the methodologies involved in survey administration. Additionally, problems encountered with the data are reviewed, with special emphasis upon skipped response sequences.

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Updated 05/20/2006