Expectations and Evaluations of Police Performance Among a Sample of Domestic Violence and Known-Perpetrator Rape Victims in the U.K.

Amanda L. Robinson, Cardiff University
Megan S. Stroshine, University of Nebraska at Omaha

ABSTRACT
The police response to domestic violence victims has been the subject of much research over recent decades. While the satisfaction of domestic violence victims with the police can have weighty consequences (e.g., whether victims will choose to call upon the police again if needed), the research examining this issue is dated and/or has been conducted on very small samples. In-depth interviews with women who were victims of domestic violence and/or known-perpetrator rape were conducted by staff from an integrated community-based service delivery agency in Cardiff, Wales. Using a theoretical model borrowed from the literature in consumer psychology we predict that victims' satisfaction with the police will be a function of their expectations regarding police behavior and the actual services rendered, as past research on other crime victims has shown. Multivariate analyses were conducted to reveal: (1) the determinants of victim satisfaction generally and (2) whether victims' expectations and evaluations of police performance vary significantly according to specific victim characteristics (e.g., race, age, victimization history, current victimization experience, etc.). The results of this study and implications for police policy are discussed.

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Updated 05/20/2006