3-1-1 and 9-1-1 Dispatches: Officer Perceptions of Non-Emergency Call Systems

R. Cory Watkins, University of Central Florida

ABSTRACT
This paper examines the perceptions of police officers in Dallas and Baltimore regarding the impact of the 3-1-1 non-emerency call system on their day-to-day work. We compare and contrast officer survey data from over 500 Dallas police officers and Baltimore police officers. We show that the Dallas officers, more than the Baltimore officers, feel that the 3-1-1 call system did not significantly reduce non-emergency and non-police related calls for service.

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Updated 05/20/2006