Measuring Citizen Satisfaction With Police Services: A Multivariate Analysis

Matthew Petrocelli, California State University, Hayward
Michael R. Smith, Virginia Commonwealth University

ABSTRACT
As many police departments move toward implementing the philosophy and strategies of community policing, measuring citizen satisfaction with police services has become more and more important. This study measures citizen satisfaction with the Pleasanton, CA Police Department, focusing on issues of victimization, willingness to report crimes, fear of crime, perceived and real rates or crime and disorder, citizen knowledge of police service, public information efforts and community policing initiatives. The findings are discussed in terms of their theoretical and policy implications.

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Updated 05/20/2006